Refund & Cancellation.
Fair, transparent billing.
Our commitment to transparent subscription management, credit refunds, and hassle-free cancellation.
Pre-Launch Status
These policies describe the planned cancellation and refund mechanics for paid subscriptions and credit packages.
- Specific refund evaluation window (e.g., 14 days from subscription start)
- Procedure for uncaptured credits reconciliation upon refund
- Dedicated billing support email and dispute handling protocol
1. Subscription Cancellation
You may cancel your monthly or annual AppVexis Labs subscription at any time via the self-serve billing portal in your workspace settings. Upon cancellation, your subscription remains active until the end of the current billing cycle, and you will not be charged again.
2. Retaining Unused Credits
Cancelling a subscription does not immediately delete your existing paid credit balance. You may continue to use your remaining credits until the end of the paid period.
3. Failed Processing Jobs
Our credit ledger operates on an atomic reserve-and-capture model. If an audio or video processing job fails due to server error, container crash, or network failure, the reserved credits are immediately released back to your balance automatically.
4. Refund Eligibility
If you experience persistent technical defects with our processing engine that our team is unable to resolve, you may request a refund within our evaluation period. Refunds are handled via Dodo Payments back to your original payment method.